EDUCATION:

University of Washington, Bothell Sep. 1994 - Jun. 1996
Bachelor of Arts with a focus on International Studies, June, 1996.
3.67 cumulative GPA

Everett Community College, Everett, WA Sep. 1993 - Jun. 1994
Associate of Arts, June, 1994.

Westminster College of Salt Lake City, Salt Lake City, UT Aug. 1987 - Apr. 1990

Skills and Abilities: Critical and argumentative thinking and writing; creative writing; oral communications; organization; prioritizing; working under deadlines; collaborative projects.

EXPERIENCE:

Sizzling Platter, Inc., Salt Lake City, UT
Aug. 1997 - Present
Technical Writer. Designed and created user guides for internal software programs used by restaurant managers, including initial training on the program itself, creating an outline or skeleton document, making suggestions for improvements in the program itself, collecting and organizing information into checklists. Assisted in quality assurance testing of programs. Wrote procedural and quick reference documents. All documents were written for an end user audience.
Recipe Auditor. After writing documentation for the Recipe Manager program, I took over the duties of recipe auditor. This position includes the auditing of recipes and their ingredients for clarity, correctness and completeness, as well as communication with the managers of 5 different restaurants in 5 states. Reports generated from this program help the company to determine and control plate costs. Provided training to others in the use of above mentioned program.

Triadd Software, Inc., Bothell, WA
April 1997 - July 1997
Receptionist. Telephone duties for a multi-line system. Mailing duties, including bulk mail for USPS. General filing, faxing, printing duties.
Technical Writing. Rewriting of existing documentation, including a user guide for a bar code scanner.

T.D. Service Company, Bellevue, WA
Nov. 1996 - Dec. 1996
Reconveyance Clerk. Created legal documents of reconveyance, obtained signatures and sent signed documents to county recorders’ offices. Receptionist and filing duties for reconveyance department and foreclosure department.

Jo-Ann Fabrics, Everett, WA
Sep. 1992 - Apr. 1994
Sales and customer service in a high volume retail fabric and craft store. Cash control responsibilities, including nightly cash drops at bank. Stock management and customer support.

Smart Size, Everett, WA
Oct. 1991 - Mar. 1992
Sales and customer service in a retail clothing store. Cash control responsibilities, including nightly cash drops at bank. Stock management and customer support.

Market Spice, Lynnwood, WA
Aug. 1991 - Jan. 1992
Sales and customer service in a gourmet retail food store. Cash control responsibilities, including daily cash drops at bank. Stock management and customer support.

OTHER SKILLS AND ACTIVITIES:
Microsoft® Word ’97
Adobe® PageMaker 6.5
PaintShop Pro
Formed, own and for the last seven years have operated a small licensed business selling custom jewelry and crafts that I make. Designed and maintain website for this business.